Refund and Cancellation Policy

Returns, Refunds & Customer Assistance Policy

1. Refund Policy

At Lymphoria, customer satisfaction is important to us. If your purchase does not meet expectations, you may be eligible to request a refund under the conditions outlined below. We aim to make the process clear, fair, and easy to understand.

1.1 Return Eligibility

  • Products must be in unused, unopened, and resaleable condition with original packaging and included accessories.
  • Refund requests should be submitted within 30 days from the delivery date.
  • A valid order confirmation, receipt, or proof of purchase is required.
  • Return shipments should include tracking details whenever available.

1.2 Non-Refundable Products

  • Items that have been opened, used, modified, or damaged after delivery.
  • Digital downloads, electronic products, gift cards, and promotional credits.
  • Customized, personalized, or made-to-order products.
  • Items designated as Final Sale or Non-Returnable.
  • Products affected by misuse, improper storage, accidental damage, or neglect.

1.3 Refund Processing

All returned items are reviewed after arrival to confirm eligibility. Approved refunds are generally processed within 7–10 business days to the original payment method. Financial institutions and payment providers may require additional time to complete the transaction.

1.4 Shipping Costs and Fees

  • Original shipping charges are typically non-refundable unless the issue was caused by our error.
  • Return shipping expenses are generally the responsibility of the customer unless an incorrect or defective item was received.
  • Any applicable restocking fee will be disclosed before final refund approval.

2. Order Cancellation Terms

Orders may be eligible for cancellation before packing, fulfillment, or shipment has started. Once an order has entered the shipping process, cancellation may no longer be possible, and the return policy may apply after delivery.

2.1 Cancellation Eligibility

  • Requests must be submitted before order fulfillment begins.
  • Custom-made and personalized products cannot be canceled once production has started.
  • Orders that have already shipped are not eligible for cancellation.

2.2 How to Request a Cancellation

To submit a cancellation request, please visit our Contact Us page and include your order number along with the email address used during checkout. Our team will review the request and advise you of the available options.

2.3 Additional Charges

  • Orders already shipped will be handled according to the applicable return procedure.
  • Return postage and related costs may apply to delivered or in-transit orders.

3. Replacement Requests

If you receive a defective, damaged, or incorrect product, Lymphoria will review the situation and work toward a suitable resolution. Eligible cases may qualify for a replacement item without additional product charges. Please contact us within 7 days of delivery and include photos along with your order details.

3.1 Replacement Conditions

  • Items should remain unused whenever reasonably possible and retained with original packaging.
  • Replacement approval is subject to product availability or an equivalent alternative.
  • Return instructions or prepaid return labels may be issued after verification.

4. Customer Support

For assistance with refunds, returns, cancellations, exchanges, or replacement requests, please visit our Contact Us page. Providing your order number and a brief description of the issue will help us review your request more efficiently.