Shipping Policy

Reliable Shipping from Order Placement to Arrival

At Lymphoria, each order is carefully reviewed, packed securely, and shipped through trusted delivery services. We focus on organized processing, clear shipment updates, and dependable delivery support to help make your purchase experience smooth from checkout to arrival. This Shipping Policy explains order handling times, estimated delivery periods, shipping costs, tracking details, customs responsibilities, address accuracy, and support for shipment concerns.

1. Order Processing Time

After your payment is confirmed, your order is checked, prepared, packaged, and handed over for dispatch within 3 to 5 business days. This includes order verification, product inspection, secure packing, and preparation for carrier collection. Once your shipment leaves our facility, available tracking information will be sent to the email address provided at checkout.

  • Orders are processed Monday through Friday, excluding public holidays.
  • Busy seasons, promotional campaigns, or increased order volume may slightly extend handling times.
  • Orders submitted outside business hours begin processing on the next business day.

2. Estimated Delivery Times

Delivery estimates depend on your destination, courier route, customs review, local delivery conditions, and carrier capacity. The timeframes below are general estimates and may vary due to circumstances outside our direct control.

  • Domestic delivery where available: Typically 5 to 7 business days after dispatch.
  • International delivery: Typically 14 to 21 business days after dispatch, depending on the country and shipping route.

Shipping delays may occur due to customs clearance, severe weather, transport interruptions, regional restrictions, or carrier operations. Your tracking page will display the most recent status supplied by the delivery provider.

3. Shipping Fees

Shipping costs are calculated during checkout based on your delivery address, order size, package weight, and available shipping method. Any applicable delivery charge will be displayed before your order is placed.

  • Free shipping may be available during selected promotions, campaigns, or limited-time offers.
  • Priority or express delivery may be offered for an additional fee where supported.
  • Shipping fees are non-refundable after an order has been dispatched.

4. Order Tracking

After your package is transferred to the carrier, tracking details will be emailed to you so you can follow shipment progress. You may also view available delivery updates through our Track Your Order page.

5. Customs Duties, Taxes and Import Charges

International shipments may be subject to customs duties, import taxes, handling fees, or other charges required by local authorities. These charges are not included in the product price or shipping cost shown at checkout.

  • Customers are responsible for applicable duties, taxes, customs fees, and local import charges.
  • Packages refused due to unpaid import costs may be refunded only after shipping and return expenses are deducted.
  • Customs inspections are handled by local authorities and may influence the final delivery date.

6. Delayed, Missing or Damaged Deliveries

Once an order has been dispatched, the carrier manages the shipment and delivery process. Although courier handling is outside our direct control, Lymphoria will assist with shipping-related concerns whenever possible.

  • If tracking shows delivered but the package cannot be located, please check nearby areas and contact the carrier first.
  • Delayed or missing shipments may require an investigation by the delivery provider.
  • If an item arrives damaged, keep all packaging and contact us promptly with clear photos.

7. Correct Delivery Information

Please review your shipping address carefully before completing your order. Lymphoria is not responsible for delivery issues caused by incorrect, incomplete, outdated, or misspelled address information.

  • Contact us as soon as possible if you need to request an address change before dispatch.
  • Address corrections cannot be guaranteed once fulfillment has started.
  • Shipping address changes are not available after an order has been dispatched.

8. Returned or Undeliverable Orders

Packages returned due to refusal, failed delivery attempts, unpaid customs charges, or incorrect address details will be reviewed according to the conditions below.

  • Reshipping: May be available after any required additional shipping fee is paid.
  • Refunds: May be issued after original shipping costs and applicable return fees are deducted.

9. Shipping Support

For help with tracking updates, delivery delays, address corrections, shipping questions, or carrier-related concerns, please contact our customer support team through our Contact Us page.